Call centre selling skills

Out bound call centres are usually sales revenue & profit driven units requiring a broad range of skills from selling skills, customer service & retention skills to providing support and the best possible customer experience.

 

Many of these skills are also needed in an inbound call centres where it is critical for any business to not give up any captured customers, thereby making these cost centre’s as productive as possible.

Sales Impact’s Call Centres Model takes a close look at:

  • Perceptions created over the phone
  • Attitudes toward our customers
  • Dealing with customer complaints
  • Telephone skills
  • Selling & asking relevant questions
  • Cross selling & up selling
  • Taking the customer on brief happy journey
  • Closing the sale

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