Customer service workshop and training

Today in South Africa Customer Service is an elusive and often nonexistent element in the dealings with customers. When all other product or service offerings are equal in presentation, it is the ‘How you made me feel…’ as a customer, that often is the deciding factor of whether the customer accepts the offering & returns. This can be the start of a lifelong business relationship & the makings of a loyal customer.


With this in mind Sales Impact has launched a Customer Service Workshop – a one day training workshop for company internal staff in a closed session.

The course will enable your staff to

  • Realise where customer excellence starts
  • The importance of first impressions
  • The objectives of customer care
  • Dealing with customer complaints
  • Telephone skills
  • Dealing with angry customers
  • Dealing with internal customers

This workshop is ideally suited to all staff –  internal or external –  who deal with customers, be they secretaries, receptionists, switchboard, drivers, call centre staff or internal office staff.


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