Training workshops Training workshops what we do impacts you and your business what we do impacts you and your business how we impact your business Call centre selling skills FIND OUT MORE corporate sales workshop FIND OUT MORE Customer service training FIND OUT MORE sales success for the collective CALL CENTRE SELLING SKILLS Out bound call centres are usually sales revenue & profit driven units requiring a broad range of skills from selling skills, customer service & retention skills to providing support and the best possible customer experience.Many of these skills are also needed in an inbound call centres where it is critical for any business to not give up any captured customers, thereby making these cost centre’s as productive as possible. Perceptions created over the phoneAttitudes toward our customersDealing with customer complaintsTelephone skillsSelling & asking relevant questionsCross selling & up sellingTaking the customer on brief happy journeyClosing the saleUpon completion, delegates will receive an Individual Professional Certificate commensurate with their qualification(s). Corporate sales workshop A practical 2-day Sales Training Workshop for a company’s sales force in a closed session. The Sales Impact Corporate Workshop has been designed in such a way that it is tailor-made for the needs of your business, focusing on your organisation’s specific sales objectives.Prior to commencing training, we will conduct a detailed needs analysis with management using our Sales Needs Analysis Checklist model in order to design a workshop that is flexible and relevant to your business. On completion of the course, your sales force will be:Motivated and ready to take on new challengesSuitably equipped with a range of dynamic selling skillsGoal orientated and focusedAble to develop and maintain strong relationships with clientsWe are also able to offer in-field sales mentoring & sales management coaching skills as an extension to the workshop if required.Upon completion, delegates will receive an Individual Professional Certificate commensurate with their qualification(s). Customer service training Today in South Africa Customer Service is an elusive and often nonexistent element in the dealings with customers. When all other product or service offerings are equal in presentation, it is the ‘How you made me feel…’ as a customer, that often is the deciding factor of whether the customer accepts the offering & returns. This can be the start of a lifelong business relationship & the makings of a loyal customer.With this in mind Sales Impact has launched a Customer Service Workshop – a one day training workshop for company internal staff in a closed session. The course will enable your staff toRealise where customer excellence startsThe importance of first impressionsThe objectives of customer careDealing with customer complaintsTelephone skillsDealing with angry customersDealing with internal customersThis workshop is ideally suited to all staff – internal or external – who deal with customers, be they secretaries, receptionists, switchboard, drivers, call centre staff or internal office staff. Upon completion, delegates will receive an Individual Professional Certificate commensurate with their qualification(s). Building solid foundations Internal sales FIND OUT MORE Key account management FIND OUT MORE Teamwork workshop FIND OUT MORE Sales success for the team Internal sales If you carry a range of products, services or solutions, it’s critical that your internal sales people understand, and are equipped with the skills that will allow them to clearly recognise the total sales opportunity when it presents itself, as well as taking ownership of the customer.Sales Impact's Sales Skills Workshop – “Who killed the customer?” focuses on the broader sales team with an emphasis on equipping internal staff and sales staff with the essential skills required to capitalise on the total sales opportunity. Coupled with the previously mentioned skills, delegates will also:Serve internal customers wellCommunicateTake responsibilityUse their initiativeEquipping your internal sales force with this essential set of skills will give you the edge over your competitors, in the business sector in which you operate, increase your profits and turnover, and add significantly to your bottom line.Upon completion, delegates will receive an Individual Professional Certificate commensurate with their qualification(s). Key account management In recent years there has begun a growing trend throughout various industry sectors to begin focusing on deriving more value from their Key Customers. With this in mind, Sales Impact has developed a more intensive Key Account Management product that gets to grips with all the key issues and considerations that will allow you to develop a focused strategy, assisting you in identifying those existing and potential accounts that will generate 80% of your business, and help you to develop a powerhouse strategy aimed at getting maximum value from these accounts.This product is delivered as a strategy session that makes use of a dynamic model that Sales Impact will customise, or adapt, to focus on your unique business environment.Successful implementation of a strategy using our Key Account Management programme will result in increased loyalty levels among your key clients and resultant increases in revenue generated from your existing client base. Sales Impact’s new Key Account Management model takes a closer look at:Understanding Key Account ManagementIdentifying Key AccountsProfiling a client baseDeveloping effective retention mechanismsMaximising on cross-sell and upgrade opportunitiesEntry barrier tacticsChannel development and the “Partners in profit” conceptDifferentiating traditional selling techniques from the new competencies required for KeyAccount ManagementCompeting on valueCustomer Relationship ManagementUpon completion, delegates will receive an Individual Professional Certificate commensurate with their qualification(s). Teamwork workshop A one day Teamwork Workshop. This dynamic, visual workshop is based on the “Learning Resources – Lessons from the Wild” series, and uses the Wild Dog analogy to demonstrate how to work effectively as a team.The video series has been developed as a joint venture comprising Londolozi Productions, Stewart Pennington and Learning Resources.This dynamic workshop will provide your team with a compelling insight into the Wild Dog’s extraordinary ability to adapt to circumstances and operate as a team, and how these behaviours can be adapted to your own team, with a view to achieving your business objectives. The workshop is designed to help you achieve six key goals:Define the attributes of a ‘Doggone’ Good TeamAssess yourself and your team against the ‘Doggone’ Good TeamIdentify opportunities for improving your team’s performanceIdentify the characteristics of World Class teamsCompare ‘Doggone’ Good Teams to World Class teamsCompile a “workplace” action plan to become a World Class ‘Doggone’ Good TeamUpon completion, delegates will receive an Individual Professional Certificate commensurate with their qualification(s). Further your skills Personal motivation FIND OUT MORE Open workshop FIND OUT MORE Online Sales Courses FIND OUT MORE Sales success for the Individual Personal motivation True motivation comes from within. It’s commonly referred to as self motivation. The most successful sales people are those that have a strong internal direction, they instinctively know they are doing the right thing. When you are internally directed, you have the confidence to trust your instinct and your intuition.At Sales Impact, we understand that providing sales people with the skills set required to understand the selling dynamic, is a fruitless exercise, if we don’t provide them with the sales motivation required to successfully implement these skills to the best advantage.By “sales motivation”, we are not referring to external motivation, in other words being continually motivated by the strokes you receive from others, but rather by providing you with affirmations, goal setting strategies and self motivation techniques, that will allow you to become your own motivator and let you find the confidence and resources within yourself to get out there and combine your newly learned sales skills, with your extensive product knowledge and professionalism, guiding you to persevere and become a top sales performer. It’s this key ingredient that differentiates Sales Impact from similar sales training offerings in the market – striking the right balance of self motivation, and practical selling skills to enhance an individuals existing arsenal of product knowledge and professionalism.If you want to become a successful sales person, trust your gut, and develop the ability to motivate yourself.Keep your thoughts positiveBecause your thoughts become your wordsKeep your words positiveBecause your words become your actionsKeep your actions positiveBecause your actions become your habitsKeep your habits positiveBecause your habits become your valuesKeep your values positiveBecause your values become your destiny! Open Workshop A practical 2-day sales training workshop for additions to the sales force or for small numbers and individual sales people. This workshop covers the A-Z of selling together with relevant motivational material and all candidates receive a certificate on completion of the course.This course will be of value in the following instances:Where a sales manager or sales team leader has taken on new sales people who require skills training.Where a sales manager or sales team leader has team members who require a sales skills “boost”.Individuals who are members of a sales force or self employed individuals requiring sales skills training. On completion of the Open Sales Workshop, delegates will be:Motivated and ready to take on new challengesSuitably equipped with a range of dynamic selling skillsGoal orientated and focusedAble to develop and maintain strong relationships with clientsUpon completion, delegates will receive an Individual Professional Certificate commensurate with their qualification(s).We are able to offer in-field sales mentoring as an extension to the workshop if required. Online sales courses Personal career development in your own schedule and in your own timing has become a necessity today. ‘Reaching your peak in sales’ & ‘Key Account Management’ are within your reach from anywhere in the world through our Sales Impact University on the Thinkific platform. Are you ready to reach new heights and achieve ‘sales greatness’ then head over to our Thinkific University and sign up for one of our online courses.
